Returns Management

forward2africa provides a tailored Returns Management service for individuals and businesses selling on sites like and from Africa. Our dedicated team manages the reverse logistics for returned goods and gives you complete control over how they are handled at our warehouse.

Since Amazon updated their returns policy for international sellers in February 2015, marketplace sellers must now provide a local address in their elected country for returns or pay for return shipping on all returns. For retailers selling from Africa, this can be very expensive due to the international shipping costs for each item.

forward2africa offers a simple returns management solution for selling in the UK by providing a UK address. This means that your customers have a local location to return items, saving you money and improving the customer experience. Why bother with the hassle of arranging international shipping? Once the package has arrived at our depot, we offer additional returns management services that give you complete control over how items are handled.

We also provide additional services such as inspection, document scanning, and photo-taking. If an item is returned due to a fault, we will check its condition, take photos and scan any relevant Return Merchandise Authorization (RMA) documents that may be required for refund claims.

If multiple return items are arriving at our warehouse, we can consolidate them into fewer packages to reduce overall volume and weight, saving you money on shipping costs. We can also store your items in our secure warehouse until you decide to either consolidate and ship them or have them disposed of.

If you want the items that have been returned to be delivered back to your selling location, we can package your goods and ship them internationally. Trust forward2africa to help manage your returns and streamline your business processes.